Shipping & Returns
Shipping Policy
1. Shipping Destinations:
We currently offer shipping within United Kingdom. Unfortunately, we do not ship internationally at this time. For all the cake orders, these will be available within London only.
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2. Shipping Methods and Timeframes:
We offer a range of shipping options to cater to your needs:
- Standard Shipping: Delivery within [5-7] business days.
- Express Shipping: Delivery within [2-3] business days.
Please note that the above timeframes are estimates and may vary based on factors such as product availability, shipping destination, and unforeseen delays.
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3. Order Processing:
- Orders are typically processed and shipped within 1 business days of receiving payment and confirmation of your order.
- You will receive an email confirmation with tracking information once your order has been shipped.
- Please ensure that your shipping address and contact information are accurate to avoid any delays or delivery issues.
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4. Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and shipping method chosen during checkout.
- Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
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5. Free Shipping:
- We offer free standard shipping on orders over £60 within London.
- Free shipping eligibility is calculated after discounts and before taxes.
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6. Shipping Carriers:
We partner with DPD to ensure the safe and timely delivery of your orders.
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7. Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order's status and estimated delivery date using the provided tracking number and the carrier's website.
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8. Order Changes and Cancellations:
- We strive to process orders quickly; therefore, changes or cancellations may not be possible after your order has been placed. Please review your order carefully before completing the checkout process.
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9. Delivery Issues:
If you encounter any issues with your delivery, such as a delayed or lost package, please contact our Customer Support team at Contact us page. We will work diligently to resolve the issue and ensure you receive your order in a timely manner.
Return & Exchange Policy
Return and Exchange Policy for HUS PET
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At HUS PET, we want you and your pets to be completely satisfied with your purchases. We understand that sometimes products may not meet your expectations or that circumstances may change. This Return and Exchange Policy outlines the guidelines for returning or exchanging items purchased from our online pet shop.
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1. Eligibility for Returns and Exchanges:
- Items eligible for return or exchange must be in their original condition, unopened, unused, and in their original packaging.
- Returns and exchanges are accepted within 6 days from the date of purchase.
2. Non-Returnable and Non-Exchangeable Items:
The following items are non-returnable and non-exchangeable:
- Perishable items, such as cakes.
- Personalized or customized items.
- Items marked as "Final Sale" or "Non-Returnable."
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3. Return and Exchange Process:
To initiate a return or exchange:
- Contact our Customer Support team at Contact us page within 6 days of receiving your order to request a return or exchange.
- Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
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4. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned in Section 1.
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5. Refunds:
- Once your returned items are inspected and approved, we will process your refund to the original method of payment used during checkout.
- Please allow 6-7 business days for the refund to appear in your account, as processing times may vary based on your financial institution.
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6. Exchanges:
- If you are exchanging an item for a different size, color, or product, we will process the exchange once the returned item is received and inspected.
- If there is a price difference between the returned item and the item you are exchanging it for, you will be charged or refunded accordingly.
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7. Damaged or Defective Items:
If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of receiving the order. We will arrange for a replacement or refund, including any applicable shipping charges.
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8. Contact Information:
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our Customer Support team at Contact us page.
By making a purchase from HUS PET, you agree to comply with the terms and conditions outlined in this Return and Exchange Policy.
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Thank you for choosing HUS PET. We appreciate your business and strive to provide the best shopping experience for you and your beloved pets.
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